General Terms and Conditions of Sale
1. Application of the General Terms and Conditions of Sale
1.1 Any order for the purchase of products placed through the website www.reversestore.shop shall be deemed to have been placed with REVERSE S.r.l., with operational headquarters at Via Statale 231 no. 151, Santa Vittoria d’Alba (CN), VAT No. 03916560042 (hereinafter referred to as “Reverse”), and shall be governed by these General Terms and Conditions of Sale, without prejudice to Reverse’s right to apply specific conditions, which may be specified on a case-by-case basis.
1.2 Reverse reserves the right to amend these General Terms and Conditions of Sale at any time by publishing a new version. Customers are therefore invited to visit this page periodically in order to review the most up-to-date version of the Terms and Conditions of Sale.
1.3 Before taking part in any promotional offer, the customer agrees to read and accept these General Terms and Conditions of Sale.
2. Subject of the Contract
2.1 The website offers for sale the products listed on its pages and in its online catalogues, whose characteristics are described in each individual product page.
3. Orders and Conclusion of the Contract
3.1 Orders are placed through this website after registering an account using personal details and a valid email address. Information regarding the processing of personal data is available in the relevant section of this website.
3.2 No minimum order is required for purchases of coffee or chocolate. Shipping costs will be calculated according to the weight of the parcel, the delivery destination and any additional charges such as cash on delivery or remote area surcharges.
3.3 Reverse offers its products for sale as shown in the catalogue available on this website, subject to stock availability in its warehouses at the time the purchase order is placed.
3.5 Reverse reserves the right to refuse or cancel an order, or to impose purchase limits depending on stock availability in its warehouses.
3.6 By sending the “Order Received” email, Reverse merely confirms that it has received the order and submitted it to the process of verifying the information provided and the availability of the requested products. The actual sales contract shall be deemed concluded when the system sends a subsequent “Shipping Confirmation” email containing information regarding shipment of the product and the expected delivery date.
4. Purchase Procedure
4.1 To make a purchase, the following steps must be completed:
a) register an account using personal details
b) select the desired products and quantities and add them to the shopping cart
c) enter the shipping details
d) enter the payment details
e) complete the order and receive the order acknowledgement email
4.2 In the customer’s personal account area, it will be possible to track orders placed and payments made. Customers may also subscribe to the newsletter to receive commercial offers and join the Reverse Club to access exclusive discounts.
5. Prices and Invoicing
5.1 The prices charged for the products ordered shall be those applicable on the date the purchase order is issued, including taxes and shipping costs. Shipping costs shall be shown separately on the invoice.
5.2 Reverse reserves the right to change the prices of any product without prior notice.
5.3 Despite the numerous checks carried out on a daily basis, Reverse cannot guarantee that errors in the prices displayed on its website will never occur.
5.4 If the actual price of a product is lower than the price displayed, the product will be supplied to the customer and invoiced at the lower price. If the actual price of a product is higher than the displayed price, the displayed price will be charged, unless the difference is negligible or the displayed price is clearly incorrect. In such cases, Reverse undertakes to contact the customer and communicate the correct price in order to obtain confirmation of the order at the correct price, or Reverse may cancel the order and notify the customer accordingly.
6. Payment
6.1 For purchases made online, payment must be made at the time the order is placed by credit card. Financial transactions are managed by NEXI, SATISPAY and PAYPAL, which are the only parties authorised to process and store payment transaction data. Purchases may be made either as a private individual or as a VAT-registered business, depending on the customer’s requirements.
6.2 Any credit card payment is due and payable immediately. Credit card details will be encrypted during the transaction for security purposes, and two-factor authentication will be required through the sending of an OTP to the customer’s mobile phone or email address.
6.3 Cash on delivery is also accepted as a payment method and will be subject to an additional shipping charge.
7. Delivery
7.1 Orders received by midnight on the day they are placed will be processed and shipped on the following day, subject to verification of stock availability in the warehouses. The stated shipping times are indicative only and may vary according to updates provided by the carrier.
7.2 Within Italy, delivery will take place within 48 hours from dispatch of the order, which will occur only after the order has been accepted. The same delivery time applies to the Republic of San Marino and Vatican City State.
7.3 For Sicily, Sardinia and the islands, delivery is expected within 72 hours from dispatch of the order from the warehouse.
7.4 For European countries, delivery will take place within 3 to 5 working days from dispatch of the order. Delivery times may vary depending on the destination country.
7.5 Deliveries will be made by courier. The delivery date will be communicated to the email address used to register the account. A shipment tracking link will be provided by email or SMS directly by the carrier handling the goods. The courier will deliver the goods to the address provided at the time of the order, at street level. The confirmation email will indicate the expected delivery date and an approximate time slot.
7.6 The risk of loss or damage to the goods is transferred to the carrier when the goods are handed over for shipment and to the customer when the goods are collected from the courier.
7.7 The delivery times indicated herein are to be considered purely indicative. Reverse will make every effort to comply with them but cannot be held liable for any delays that are not attributable to Reverse.
7.8 It is the buyer’s responsibility to provide a valid delivery address and promptly notify Reverse of any errors or omissions. Reverse reserves the right to charge any additional costs resulting from changes to the delivery address that are not communicated in a timely manner.
7.9 If the buyer is unable, due to repeated absence, or unwilling to accept delivery, all risks relating to loss or damage to the goods shall be borne exclusively by the buyer.
7.10 If the products are held in storage, Reverse may arrange delivery by any appropriate means and charge the customer the associated storage and holding costs.
7.11 Without prejudice to the mandatory rights granted by law, the customer shall not be entitled to refuse delivery of the products or request a refund of the order except as provided below.
8. Inspection of Goods and Returns
8.1 The customer is responsible for checking, upon delivery, that the quantity and condition of the products are correct. In the event of irregularities and/or missing items/products, the customer must accept the goods subject to inspection of the contents and notify Reverse within 7 (seven) days from the date of receipt of the products, retaining the invoice and the courier’s consignment note, in order to obtain, where applicable, a replacement, completion of the order or refund in accordance with the conditions set out below.
8.2 After all the instructions set out in the preceding paragraph have been followed, Reverse, in agreement with the customer, will provide replacement products of equivalent commercial value or issue a refund in the form of a voucher to be used on a subsequent order.
8.3 Returns of food products such as coffee or chocolate purchased through this website will not be accepted, except where defects or irregularities, such as crushed capsules, missing parts or packaging defects, could not have been identified by the customer at the time of purchase. In such cases, replacements will be accepted subject to verification by Reverse, and the refund will be issued through the same payment method used for the original purchase.
8.4 In any event, the carrier shall remain liable for any damage, deterioration or loss, including partial loss, of the products during transport, from the moment the carrier receives the goods until they are delivered to the customer.
9. Right of Withdrawal for Consumer Customers
9.1 Pursuant to Italian Legislative Decree No. 206/2005, the right of withdrawal applies exclusively to customers acting as consumers, namely natural persons acting for purposes unrelated to their professional or business activities.
9.2 The right of withdrawal must be exercised within 14 days of receipt of the goods by registered letter or certified email (PEC) sent to Reverse’s registered office and to the addresses indicated on the website.
9.3 The right of withdrawal does not apply to the supply of food products or products which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly. Pursuant to Article 59 of Italian Legislative Decree No. 21/2014, the right of withdrawal is excluded in the following cases:
- orders placed by non-consumer customers and/or customers requesting an invoice;
- orders for goods made to measure or clearly personalised;
- orders for products liable to deteriorate or expire rapidly;
- orders for sealed goods which are not suitable for return due to hygiene or health protection reasons and which have been opened after delivery.
9.4 With reference to the exclusions from the right of withdrawal listed above, all food products fall within the category of products that are “liable to deteriorate or expire rapidly”. Therefore, for hygiene and customer protection reasons, the right of withdrawal applies only to products purchased through the website that can be returned to Reverse and subsequently resold without posing any risk to consumers’ health, such as books, gadgets, kitchen utensils and similar items.
10. Third-Party Rights and Product Representation
10.1 Reverse shall not be liable for any infringement of intellectual property rights, copyright, trademarks or other third-party rights caused by customers.
10.2 All product descriptions, illustrations, images and descriptive captions relating to the products sold on this website are intended for general illustrative purposes only and do not constitute a warranty or representation that the products fully conform to such images or descriptions.
11. Processing of Personal Data
11.1 The data provided will be processed in accordance with Regulation (EU) 2016/679 on the protection of personal data and the Italian Privacy Code (Legislative Decree No. 196/2003, as amended by Legislative Decree No. 101/2018).
11.2 The Data Controller is REVERSE S.r.l., with registered office at Piazza Roma 1, Bra (CN), VAT No. 03916560042.
11.3 To view the complete Privacy Policy, please visit the relevant page of this website: Privacy Policy.
11.4 In accordance with the above Regulation and applicable legislation (Legislative Decree No. 196/2003, as amended by Legislative Decree No. 101/2018), customers may at any time request information regarding their personal data, as well as request its amendment or deletion, by contacting the Data Controller using the contact details provided in the Privacy Policy.
12. Applicable Law and Jurisdiction
12.1 These General Terms and Conditions of Contract shall be governed by Italian law.
12.2 In the event of a dispute, exclusive jurisdiction shall lie with the court of the place of residence or domicile of the buyer, provided that the buyer made the purchase as a consumer using a private account.
12.3 If, on the other hand, the buyer is registered as a business with a VAT number, the Court of Asti shall have exclusive jurisdiction over any dispute, with the express exclusion of any alternative jurisdiction.
